Services Management

Spring 2024

Faculty Organizer: Marie Ozanne
Administrative Support: acsupport@cornell.edu

*All presentations are held on Fridays from 12:00 – 1:00 p.m. unless otherwise noted*

DATE: April 12, 2024
SPEAKER: Andrew Frazelle, UT Dallas
PRESENTATION: “Paid Priority in Service Systems: Theory and Experiments”
ROOM: 398 Statler Hall


Fall 2023

Faculty Organizer: Marie Ozanne
Administrative Support: acsupport@cornell.edu

*All presentations are held on Fridays from 12:00 – 1:00 p.m. unless otherwise noted*

DATE: September 29, 2023
SPEAKER: Chris Anderson, Cornell University
PRESENTATION: “Free, Paid or Pass – Optimal Vertical Search Participation”
ROOM: 391 Statler Hall

DATE: October 6, 2023
SPEAKER:  Jessie Jiang, Cornell University PhD Student
PRESENTATION: “Optimizing Hotel Ranking Strategies To Mitigate Off-platform Purchases At Online Travel Agencies (OTAs)”
ROOM: 391 Statler Hall

DATE: October 13, 2023
SPEAKER:  Nathan Yang, Cornell University
PRESENTATION: “Repeat Interactions in Face-to-Face Services”
ROOM: 391 Statler Hall

DATE: October 27, 2023
SPEAKER:  Asís Martinez, Cornell University
PRESENTATION: “On the Choice of Level or Ratio Targets in a Bonus Plan: Theory and Empirical Evidence from a Field Experiment”
ROOM: 391 Statler Hall

DATE: November 3, 2023 Rescheduled for December 15, 2023
SPEAKER:  Priscilla Zhang, Cornell University MS Student
PRESENTATION: “The Foreign Language Effect on Virtuous Behavior”
ROOM: 391 Statler Hall

DATE: November 10, 2023
SPEAKER:  Vince Slaugh, Cornell University
PRESENTATION: “Work Design and Scheduling for Dialysis Clinics”
ROOM: 391 Statler Hall

DATE: December 1, 2023
SPEAKERS:  Peter Liu & Peihong Liu, Cornell University
PRESENTATION: “The Value of Hotel Managerial Ability”
ROOM: 391 Statler Hall

DATE: December 8, 2023
SPEAKERS:  Skylar Kim, Cornell University PhD
PRESENTATION: “Determinants of Customer Incivility in Service Context”
ROOM: 396 Statler Hall

DATE: December 15, 2023
SPEAKER:  Priscilla Zhang, Cornell University MS Student
PRESENTATION: “The Foreign Language Effect on Virtuous Behavior”
ROOM: 396 Statler Hall