Collecting a survey is another method of taking notes where the control is relinquished to the users and what they are willing to write and submit in a survey. These surveys can be created with Qualtrics, Google Forms, or other survey products, as long as they can be distributed to the user.
This method will not receive the most in-depth feedback, as users will typically only answer the questions that are posed and not go into their thought processes or actions by default. Surveys are good if the level of information needed is generic and not necessarily about all of the actions and thoughts behind those actions. An example of a survey would be asking how a user would use a particular space within a library or if they use a certain page of a website and for what purpose. Surveys will generally receive less feedback, so it more about quantity of results to find a common factor across all results received.
- Survey Software: Qualtrics, Google Forms