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Using Mobile Apps

All mobile apps or external services used in conjunction with Concur must be activated within Concur before data can be shared with Concur. See the separate mobile app pages (links below) to learn how to activate each app. Each mobile app must be installed separately.

There are three mobile apps that come with Cornell’s Concur installation:

  1. Concur mobile
  2. ExpenseIt
  3. TripIt Pro

 

When and How to Use Concur’s Mobile Apps

The Concur mobile app is best for:

  • Managing your itinerary: Book, change or cancel flights, hotel, car and rail reservations.
  • Creating and submit expense reports.
  • Capturing images of your receipts or other documents. This app does not use Optical Character Recognition (OCR) and will not itemize receipts. Use ExpenseIt for OCR and automatic itemization.
  • Seeing all of the receipts you’ve submitted (using the Concur and ExpenseIt apps or email) in your Available Expenses in Concur, where you can itemize them and attach them to your expense report.
  • Submitting supporting documentation that is not a receipt, such as a premium airfare approval, email approvals, conference agendas, etc. The documents will appear in Concur under Available Receipts and can be attached to your trip.

You can also email supporting documentation to receipts@concur.com and it will appear in Concur under Available Expenses. Make sure you send your email from one of the addresses you’ve verified in Concur. If your travel arranger sends an email to this address on your behalf, your NetID email address (netid@cornell.edu) must appear in the subject line of the email.

The TripIt mobile app is best for:

  • Viewing your itinerary – even plans you didn’t make in Concur, such as personal trips or restaurant reservations.
  • Keeping track of your reward-program points (and miles) in one spot.
  • Receiving check-in reminders.
  • Receiving real-time alerts for flight delays, cancellations, and gate changes.
  • Seeing when the airline seat you want becomes available.
  • Finding alternate flights with open seats.
  • Receiving alerts when you’re eligible for a flight refund (even for your personal trips).

You can also submit itineraries (email confirmations for flights, hotels, etc.) booked outside of Concur to plans@concur.com, and the information will appear in TripIt. Make sure you send your email from one of the addresses you’ve verified in Concur. If your travel arranger sends an email to this address on your behalf, your NetID email address (netid@cornell.edu) must appear in the subject line of the email.

The ExpenseIt mobile app is best for:

  • Uploading photos of your receipts. ExpenseIt reads your receipt with optical character recognition (OCR) and automatically creates and categorizes an expense. It can even itemize hotel bills.
  • Seeing all of the receipts you’ve submitted through ExpenseIt. These receipts will also be available in the Expenses in the Concur mobile app and in Available Expenses in Concur, where you can attach them to your expense report.

You can also submit electronic (email) or photos of receipts to Concur by email to receipts@expenseit.com. Make sure you send your email from one of the addresses you’ve verified in Concur. If your travel arranger sends an email to this address on your behalf, your NetID email address (netid@cornell.edu) must appear in the subject line of the email.

How the Mobile Apps Work Together

This visual representation of the travel and expense process illustrates how the mobile apps work together.

Next: Set up the Concur mobile app