Happy birthday, chat reference!
Ten years ago this spring, librarians at Cornell decided to take part in a crazy experiment to provide live reference help over the computer, chatting with Cornelians who wanted research help in real time.
Now, chat reference is standard at every university library, but Cornell is still on the cutting edge of service. As part of a nationwide consortium, the library connects patrons with librarians all over the world 24 hours a day, seven days a week.
Celebrate the past and future of chat reference with parties in Mann and Olin libraries Thursday, April 8 at 3 p.m. Eat some birthday cake, pick up some swag and enter a raffle to win a gift certificate for the Campus Store.
Find more information — or participate in live chat — at the Ask a Librarian Web page.
- Gwen Glazer