Desktop Services-supported staff who work in Olin Library:
Please turn off your computer and monitor before you leave for the day today. As Pat Schafer mentioned in the reminder she just sent, Olin Library’s power will be shut off during the early morning hours Tuesday, September 21. When you leave today, it is very important that you shut down your computer and monitor. Also turn off any staff printers and scanners in your area.
Public computers will be shut down after the library closes and restarted in the morning by Desktop Services. Public services staff will turn off public printers and scanners.
We’re hearing reports that some people have lost access to library30. Library30 is the server which houses many shared Library department folders, most of the staff My Documents folders, etc. Staff are seeing messages like this:
“You do not have access to the folder library30\rf. See your administrator for access to this folder.”
We’re currently investigating the problem. It appears, though, that if you log off your computer and then log back in, your access will be restored.
Thanks for your patience as we look into why this is happening.
Below is an FYI from CIT – you may experience calendar and email interruptions this Sunday morning between 8:00 and noon.
From: email@example.com [mailto:firstname.lastname@example.org] On Behalf Of Network Management Center
Sent: Friday, August 06, 2010 1:22 PM
To: CIT News Web; net-announce-l
Subject: Planned Outage – Aug 8, 8am-12noon, Exchange connection interruptions
Planned Outage – Aug 8, 8am-12noon, Exchange connection interruptions Date of outage: Sunday, August 8, 2010 at 8:00 AM through Sunday, August 8, 2010 at 12:00 PM
On Sunday, August 8, from 8 am to 12 noon, individuals using Exchange email and calendar may have their connections interrupted. Outlook and Entourage should reconnect automatically; Outlook Web Access and other applications will require the individual to log in again.
These interruptions are necessary so that CIT can upgrade the Exchange system in preparation for Exchange Server 2010. This upgrade will also make it possible for 50-MB attachments to be sent via Outlook Web Access.
Affected Services: Exchange
To all Desktop Services-supported staff:
We are pushing out security updates to the Firefox browser and Adobe Reader for all staff computers on our domain, to bring them to the latest versions (Firefox 3.6.8 and Adobe Reader 9.3.3). Please restart your computer at your earliest convenience to get these updates; otherwise it will get them when you first start up the computer next week.
• When you first launch the new version of Firefox, you may get a prompt asking if you’d like Firefox to be your default browser. If you use Internet Explorer as your default, just click No when the prompt comes up.
Those with laptops should already have these updates, but if you haven’t brought your laptop in for service recently, please schedule a time with us.
To all Desktop Services-supported staff:
We are pushing out security updates to the Firefox browser and Java for all staff computers on our domain to bring them to the latest versions (Firefox 3.6.3 and Java 6-Update20). Please restart your computer at your earliest convenience to get these updates.
Those with laptops supported by DS should contact us and schedule a time to have these updates installed.
Here’s some further information about the new version of Firefox:
- When you first launch the new version, you may get a prompt asking if you’d like Firefox to be your default browser. If you use Internet Explorer as your default, just click No when the prompt comes up.
- You will also get a notification that a new add-on has been installed, which is the Java Console.
- For those who use IE Tab, which allows the Internet Explorer engine to be used within Firefox, you can download the updated version here: https://addons.mozilla.org/en-US/firefox/addon/92382
If you have any questions or comments regarding either of these security updates, please contact us.
This message is for staff who use a mobile device to access the Cornell email and calendar data.
CIT plans to send out information regarding changes you may need to make to your mobile device settings in order to connect to the Exchange calendar service. In the meantime here are some things we know:
- Current details from CIT on how mobile devices are affected by the calendar switch are available here: http://www.cit.cornell.edu/services/guides/facstaff_email/switch/mobile/index.cfm
- If you currently have your device connecting directly to the Cornell Exchange server you should not have to make any changes to start receiving calendar data.
- CIT is planning to have clinics to help staff configure their mobile devices to work with Exchange.
- BlackBerry owners who would like to connect to the Exchange calendar service will need to request a BES account. (BB owners who have been using the Notifylink service will automatically be provisioned a BES account.) Please contact email@example.com to request a BES account.
The Notifylink service will be retired June 4, 2010 as part of the Exchange calendar migration scheduled to begin that day. This is the service many staff have been using to sync their mail and calendar accounts to their mobile devices (iPhone, BlackBerry, Windows Mobile). If you are using Notifylink, you will need to make changes to your device. You will need to:
- Delete the Notifylink account on your mobile device.
- Create a new Exchange account connection.
The type of mobile device you own will determine the procedure you need to follow to make the change. Directions on how to set up an Exchange account on your mobile device can be found at CIT’s website:
Please be sure to read the Exchange updates from CIT in their entirety. They contain a lot of good information that will help you in the transition to the new service. If you need additional information or have questions, please contact Desktop Services.
CIT believes it’s safe to go to Ithaca Journal’s website now. They gave us more details:
We’ve had reports that other regional newspaper web sites, all owned by Gannett Publishing, have sourced FakeAV popups. We called Gannett’s Binghamton offices and they called to report the problem is fixed. We suspect that means they’ve dropped whatever ad provider was hosting the malware.
CIT plans to remove this alert from the Open Alerts on their status page soon. Their status page can be viewed here:
CIT has just sent us the following alert regarding the Ithaca Journal website:
Please be aware that the Ithaca Journal website is currently hosting malware.
We have alerted the Ithaca Journal of this problem, but do not know when it will be resolved.
We suggest you alert your users that the website could cause malware to download to their computers.
We’ll let you know when CIT gives the “all-clear”.
Special mailbox owners:
We hope you’ve had a chance by now to think about how you will set up the different roles when your special mailbox is converted to an Exchange Group Account (EGA). (A message describing the roles and process is appended below.) CIT still plans to begin conversions this month, and they recently sent us the following information:
April 28 is the new date when CIT expects to be ready for special mailbox owners to begin converting their special mailboxes to Exchange Group Accounts. New Exchange Group Accounts will also be able to be requested at that time. Special mailbox owners will have until June 16 to convert their mailboxes.
We saw a prototype of the tool you’ll use to convert your mailbox. Since it wasn’t the final product, it could change, but what we were shown was a Web form where you could easily add netids and designate the roles, and there was a button on the form so you could control when CIT did the conversion. CIT is working to simplify the process as much as possible, and if you begin setting up your EGA early (once the tool is available) then you will have plenty of time to test before doing the actual conversion.
Exchange Group Accounts can be integrated with your personal mail account view. Unfortunately, if you choose to do this you’ll need to remember to select which account you’re sending a message from. A reference desk, for example, will want reference email to come from the reference account and not the staff member’s personal account. CIT’s suggestion for this sort of situation is to open one mail account (your personal mail, for example) in Outlook and the other (the Exchange Group Account) in Outlook Web Access.
As we hear more information from CIT, we’ll pass it along to you. Please let us know if you have any questions.
Sent: Wednesday, March 24, 2010 1:46 PM
Subject: special mailboxes – FYI for mailbox owners
To Desktop Services-supported staff:
This message is specifically for special mailbox owners. We would like to contact special mailbox owners directly when we have further information to share. We’ve posted a list on our wiki of the netids of staff we know are mailbox owners:
Please let us know if you’re not in that list but should be.
CIT has let us know that special mailboxes will be converted to “Exchange Group Accounts” beginning in April. They’re still developing documentation and tools, but we wanted to fill you in on what we know so far.
CIT will probably write to mailbox owners directly. Desktop Services will work with you to make sure your mailbox’s conversion goes smoothly. Let us know, once you hear from CIT, a general time when you’d like your conversion to start taking place (for example, right after CIT gives the go-ahead, once finals are over, etc.).
• The term “special mailbox” will be retired, and “Exchange Group Account” will be used instead.
• All currently used special mailbox email addresses and their display names will stay the same.
• You and those you authorize will use their own NetID password to access Exchange Group Accounts.
• Staff ability to access Exchange Group Accounts will be managed – by you, the mailbox owner – through an Exchange Group Account tool that CIT is currently developing.
• CIT anticipates that the conversion will begin around April 12 and continue through May. However, it appears that mailbox owners have flexibility in when to convert.
• As you work on converting a special mailbox, you’ll be able to test before the conversion is finalized.
Each staff person who needs access to an Exchange Group Account will need to be in a role group. Here’s what CIT says:
Each special mailbox owner, or the individuals they authorize, will need to use the Exchange Group Account tool to set the roles for everyone else who needs to use the Exchange Group Account. It may be helpful to determine roles before the tool is available, particularly for special mailboxes that have complex uses.
All roles except Requester can be either a single NetID or a group of NetIDs. The roles that an individual can have regarding an Exchange Group Account are:
a. Requester – person who completed the form requesting that the special mailbox be created; by default is an Owner
b. Owner – person who is responsible for the account; can add/remove Owners and all other roles; by default has all subsequent roles except TSP and CC Recipient
c. TSP – can do the same functions as an Owner; by default does not have any other roles
d. Admin – can add/remove Send As, Reader, and CC Recipient roles
e. Send As – can send mail using the Exchange Group Account name; cannot read mail unless given the Reader role
f. Reader – can read, move, and delete mail; cannot send mail using the Exchange Group Account name unless given the Send As role
g. CC Recipient – receives a copy of mail sent to the Exchange Group Account in their own NetID account; cannot send mail using the Exchange Group Account name; no access to the Exchange Group Account; maximum number of CC Recipients is 10
All this will become clearer to you (and to Desktop Services!) once CIT finishes its documentation and begins distributing its Exchange Group Account tool. Desktop Services plans to ask some of you with simpler special mailbox needs to be among the first to convert to Exchange Group Accounts so we can learn alongside you and be better prepared to help those with more complex setups.
To all Desktop Services-supported staff,
We are sending out the following security patches to all desktops on the domain:
- Adobe Reader 9.3.1
- Adobe Flash Player 10.0.45.2 for IE and Firefox.
Please restart your computer at your earliest convenience to get these patches. Those with laptops should set up a time with us to bring them in.
If you have any questions or comments regarding these updates, please contact us.keep looking »