Confluence and Jira transition to managed hosting and upgrade

CIT’s Jira and Confluence products are both in need of a significant redesign and update.  Jira is offered mainly to CIT and a subset of campus staff, and is used for software project management; while Confluence is offered to a broad user base across campus and used globally for collaboration as a Wiki.  CIT will be deploying both services off premises to implement the latest, most secure and “out of the box” solution for both Confluence and Jira. This solution will include on-going hosting, maintenance, and support of the new environment.

The benefits of this transition include:

  • Latest version addresses broken functionality and fulfills previously unsupported requests.
  • Future risk is mitigated with Vendor best practices in place for lifecycle management.
  • Security vulnerabilities addressed with latest versions and ongoing support for updates by Vendors.
  • Customizations impacting support are eliminated.
  • Continuity and support objectives met.

For questions regarding the Confluence or Jira deployment please email

Confluence transition news

The Confluence upgrade and content migration to version 7.4 has been scheduled to begin Friday, August 21, 2020, at 5:00pm, through most of Sunday, August 23.

Confluence may be intermittently available while we perform various upgrade-related tasks, but users should not plan on it being available and any changes made during the upgrade window will not be reflected once the migration is complete.

Jira transition news: